To avoid this from happening, there is a tool for content marketers called the audience journey. It aims to align a brand’s content with the needs of your audience by finding out their needs.
It is based on the hero’s journey – a model commonly used in storytelling to attract and retain the attention of the audience throughout a narrative.
The same nine steps are also followed here but with a few tweaks here and there. These steps are given below:
Step #1: Describe Their Ordinary World
This first step just really refers to understanding your brand and connecting with them and vice versa.
Your audience needs to understand you very well before they trust you enough to buy from you.
You need to understand them really well so that you can determine what kind of content will impact them while remaining fitting to your brand story.
Step #2: Know The Trigger Factor
Monitor the audience’s information to determine what causes them to view your content. How they react to your content can also be helpful in classifying whether it is intrinsic or extrinsic motivation.
The former means the motivation came from within a person and the latter means the motivation came from an external source like social media, books, etc.
By identifying the triggers, often through qualitative and keyword research, you can know what is helpful for them.
Step #3: Assess Friction Levels
This is another good way to know what your audience aren’t really connecting with in your content. What’s proving to be a hindrance that is stopping your audience from taking the desired action.
To discover the resistance factors, a good place to look is your analytics.
Another way to find out the resistance factor, you can ask your audience through an online survey.
Once you have all the answers, focus on improving the content by mitigating the problems your audience is encountering.
Step #4: Mentor Them, If You Have To!
Use the information you have gathered to be the mentor your audience is looking for. You have the right understanding to give advice and tips as the experts on the subject.
Step #5: Cross The Threshold
Step into a new territory. Your audience was first coming to you while looking for content on the subject that you were working on. Let’s refer to it as the ‘introductory phase’.
You have crossed the threshold on this introductory phase and now, you are crossing over to a place where they know you and are coming to you repeatedly. Let’s refer to this as the ‘bond phase’ because it is where a connection between you and your client has been cemented.
Step #6: Pass The Test
If you haven’t successfully crossed over to the ‘bond phase’, that means it is time for you to pass through another set of hoops. Or more commonly known as ‘collaboration with other experts/brands in the industry’.
First, identify the trusted content brands and explore the possible collaborative opportunities.
Second, take a fresh approach. Keeping things fresh consistently will help you continue providing impactful content for your audience.
Step #7: Continue to Address The Central Ordeal
Up until this moment you have kept your target audience and in the following steps, that is just going to become rock-solid so that you never waver in a different direction.
So this step is all about maintaining the progress you have already made.
Step #8: Deliver The Reward
However, it is time for you to collect a little reward as well. While on this content marketing audience journey, it might not be sales that you gain; content-related rewards might still be coming your way.
Step #9: Strengthen The Relationship
You only have a few opportunities left to strengthen the relationship you have with your customers. Use them to turn them fully committed and loyal to your brand. You are adding value to your customer’s life by enriching it with information.
They rely on you but if they haven’t subscribed to your channels, or downloaded your app, etc; then you need to get them to do it.