Effective date: April 1, 2022

To view the Terms of Service in effect after Oct 1, 2022, please click here.

This TOP Worldwide Agency Services Agreement constitutes a binding agreement (“Agreement”) between you or the entity you represent (“you” or “Client”) and TOP WORLDWIDE, LLC, a Texas corporation with its principal business address at 1601 East 7th Street, Austin, Texas 78702 (hereinafter “TOP”) governing the agency services provided by TOP.

By signing a work order, quote, or statement of work that references inclusion of this Agreement, you are confirming that you have read, understand, and agree to be bound by this Agreement.

If you are entering into this Agreement as a representative of an entity, you represent that you have the authority to legally bind that entity to this Agreement.

1. Agency Services

(a) TOP shall provide the services and materials set forth in the statement of work attached as Exhibit A-1 and such other services and materials as may be mutually agreed to by TOP and Client from time to time pursuant to written statements of work executed by the parties (the “Services” and “Materials”). Exhibit A-1 and each additional statement of work executed by the parties pursuant to this Agreement shall be individually referred to herein as a Statement of Work (“SOW”) and shall be incorporated herein by reference. Any capitalized terms not defined in a Statement of Work shall have their respective meanings as set forth in this Agreement.

(b) Each Statement of Work shall set forth: (i) the Services to be performed and Materials to be provided by TOP; (ii) any applicable deadlines and delivery dates for the Services and Materials; and (iii) the costs, fees and payment schedule with respect to such Services and Materials.

(c) Any modifications to the Services as set forth in the applicable Statement of Work shall be subject to the prior mutual written agreement of the parties. To the extent of any conflicting provisions in this Agreement and a Statement of Work, the provisions within this Agreement shall supersede, unless the Statement of Work references the Section(s) of the Agreement to be superseded by the Statement of Work, in which case the Statement of Work shall control with respect to the conflicting provision. Any “goals” or “benchmarks” that may be included in this Agreement and/or a specific Statement of Work are intended solely for the purpose of helping define what Client considers to be a highly positive outcome and both parties agree that TOP is in no way guaranteeing that the specific outcome will occur.

(d) Client acknowledges that each Statement of Work is a single contract period for which TOP shall plan, strategize, and assume financial risks at the onset for the entire SOW contract period, including but not limited to investing in tangible and intangible assets for the benefit of the Client. Any billing periods specified in a Statement of Work are only for the convenience of the Client.

2. Compensation and Reimbursement of Costs

(a) In consideration for TOP rendering the Services and providing the Materials, Client shall pay TOP all fees and expenses set forth in the applicable Statement of Work.

(b) In the event that additional third-party charges (i.e., messenger service fees, shipping, copying/binding, travel, etc.) become necessary in the performance of the Services, TOP shall receive written approval from Client prior to incurring any such charges. Payment by Client for third-party charges shall be due upon receipt of invoice from TOP.

(c) Client shall make payment to TOP based upon the terms specified in each Statement of Work. All wire transfer fees and/or currency conversion fees are to be paid by Client and not deducted from proceeds. Due to its higher efficiency, payment shall be made via electronic funds transfer, wire service, or other comparable electronic method. In the event that TOP elects to accept a physical check on a case-by-case basis, checks shall be made payable to “TOP” and sent via overnight mail or deposited directly into TOP’s bank account. Credit card processing requires advance written approval by TOP and is billed at an additional 3 (three) percent fee.

(d) Any balance that remains unpaid more than five (5) days from the Client due date under this Agreement or any applicable Statement of Work shall incur a penalty equal to two (2) percent of the balance outstanding per calendar month (or portion thereof) from the date that payment should have been received. If any payment is more than 10 days past due, TOP shall suspend services until payment is made.

3. Term and Termination

(a) The term of this Agreement shall commence as of the Effective Date and shall continue until December 31, 2023. This Agreement shall automatically renew for additional one-year terms thereafter unless terminated as set forth below.

(b) Client may terminate this Agreement and/or any Statement of Work hereunder upon 90 (ninety) days’ advance written notice to TOP (hereinafter “Advance Notice Period”). If Client terminates this Agreement pursuant to this Section 3(b), or if TOP terminates this agreement because of Client’s material breach pursuant to Section 3(d), all payments due under this Agreement (including all future payments specified in a Statement of Work) shall immediately become due in full.

(c) TOP may terminate this Agreement upon 90 (ninety) days’ advance written notice to Client, in which case TOP shall return any monies paid for work not yet completed, but TOP shall have no further obligation or liability with respect to any work under this Agreement.

(d) Either party may terminate this Agreement for cause in the event the other party breaches a material provision of this Agreement and does not cure such breach within 30 (thirty) days of the non-breaching party’s written notice thereof (hereinafter “Notice to Cure”). To be considered a Notice to Cure, the notice must (1) be delivered both electronically and via registered mail, (2) be labeled or titled with the words “Notice to Cure” in the subject line or reference line, (3) reference the specific paragraph of the Agreement and/or Statement of Work that is in breach, (4) specify the reasonable conditions by which the breach shall be considered cured, and (5) specify the start date and end date of the cure period (hereinafter “Cure Period”). Notwithstanding the foregoing, non-payment by Client shall be governed by Section 2(d).

4. Additional Responsibilities

(a) Client recognizes that TOP has ongoing relationships with third-party organizations and contacts that are important to TOP’s business operations. Client agrees to respond in a timely fashion to questions TOP receives from these third-party contacts related to TOP’s Services and Materials under this Agreement. Client acknowledges that failing to respond to these questions in a timely fashion could affect TOP’s ability to render the Services and Materials specified in this Agreement. For the purpose of this Section, “timely fashion” means within two (2) business days from the time of submission by TOP.

(b) Client agrees to respond in a timely fashion to TOP’s inquiries and requests for feedback. Client understands and acknowledges that failing to respond in a timely fashion would prevent TOP from performing its obligations under this Agreement. For the purpose of this paragraph, “timely fashion” means within two (2) business days from the time of submission by TOP.

(c) Client and its officers, directors, members, managers, agents, and employees (as applicable) shall not disparage any specific media outlets, journalists, TOP, or TOP officers, directors, agents, or employees in any public or private forum, or otherwise take any action which could reasonably be expected to adversely affect the reputation of TOP or the personal or professional reputation of any of TOP’s officers, directors, agents or employees.

(d) Client agrees to not solicit or work directly with persons who are current employees or contractors of TOP or who have been employed or contracted by TOP within one year prior to the onset of the solicitation or direct working relationship. Should Client hire, solicit, or engage a current employee or contractor of TOP or an employee or contractor whose employment or engagement with TOP ended within one year of the onset of Client hiring, soliciting or engaging said employee or contractor, Client agrees to immediately pay TOP an amount equal to 50% of the market rate annual compensation for the position (as determined by com, 50th percentile, at the date of hire) regardless of the duration of employment or engagement or whether the person is employed or engaged on a permanent or temporary basis. This clause shall not prohibit Client from hiring any person who responds to a general advertisement or solicitation on their own, provided the general advertisement or solicitation does specifically target employees or contractors of TOP.

(e) Nothing in the preceding paragraphs prohibits either party from testifying truthfully in any valid judicial process.

5. Service-Specific Responsibilities

If the following services are included in any specific Statement of Work, the following additional terms shall apply:

(a) Public Relations (including Always-On PR and Rapid Response Program)
Client agrees that failing to provide necessary PR inputs to TOP in a timely fashion (including interview availability, media interview spokespeople, internal Client data necessary for PR pitches, or any other necessary inputs) would prevent TOP from performing its obligations under this Agreement. Client acknowledges that securing PR placements is a time-sensitive discipline and that PR placements may be lost and rendered unrecoverable if Client does not respond to requests from journalists delivered by TOP in a timely fashion (same day response is preferred but in no event longer than two calendar days). Client further acknowledges that PR by its nature is an “earned” marketing discipline in which results may vary due to unique circumstances (including but not limited to breaking national or international news that pre-empts other news). The parties further agree that placement in any specific media outlet, or any specific quantity or quality of periodic or total media placements, cannot be guaranteed.

(b) Influencer Marketing
Client agrees that failing to provide necessary influencer marketing inputs to TOP in a timely fashion (including product samples, posting guidelines or guardrails, visual assets, or any other necessary inputs) would prevent TOP from performing its obligations under this Agreement. Unless otherwise specified in a Statement of Work, Client shall be responsible for actually mailing sample products or other physical items (hereinafter “Client Influencer Kit”) to influencer contacts based on the instructions of TOP. Furthermore, Client shall be responsible for all costs associated with producing and mailing the Client Influencer Kit. Both parties agree that if Client does not mail the Client Influencer Kit in a timely fashion (defined as within 5 calendar days from request by TOP), then TOP shall not be held responsible for posting delays.

(c) Branding
Client agrees that failing to provide necessary brand inputs to TOP in a timely fashion (including access to key stakeholders, key brand graphical assets, essential product information, or any other necessary inputs) would prevent TOP from performing its obligations under this Agreement.

(d) Copywriting
Client agrees that providing “one voice” feedback for copywritten content is critical to the revision process. Client acknowledges that failing to provide feedback in a timely fashion, or providing contradictory feedback from multiple individuals who are Client stakeholders, would prevent TOP from completing its copywriting work in accordance with planned schedules.

6. Indemnification and Attorney Fees

(a) Client agrees to indemnify, defend, and hold TOP harmless from and against any and all claims, losses, damages, liabilities, costs and expenses, including, without limitation, legal expenses and reasonable attorney fees, arising out of any claim based upon or relating to information or documents supplied by Client to TOP pursuant to this Agreement.

(b) In any action brought to enforce any provision of this Agreement, the losing party will pay the prevailing party’s reasonable attorney fees and costs. An award of attorney fees shall include attorney time spent in the process of attempting collection prior to litigation. The parties acknowledge that each has been represented by counsel in the negotiation and execution of this Agreement. Accordingly, the preceding sentence, which provides for attorney fees and costs, applies only to the compensation provisions of the Agreement (set forth in Paragraph 2, “Compensation and Reimbursement of Costs,” and the “Payment Terms” section of each applicable Statement of Work) and to no other provision.

7. Additional Terms

(a) This Agreement, together with each Statement of Work entered into pursuant to this Agreement, sets forth the entire understanding between the parties hereto, and supersedes and replaces all prior or contemporaneous oral or written agreements between the parties concerning the matters contemplated in this Agreement. This Agreement may not be amended, modified or extended in any way by either party without the written agreement of other party.

(b) No waiver, by either party, whether express or implied, of any provision under of this Agreement or of any breach or default of the other party (or any related remedy), shall constitute a waiver of any other provision of this Agreement or prevent such party from enforcing any provision of this Agreement or from seeking a remedy as to any subsequent breach or default. No failure or delay by either party in exercising any right, power, or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or privilege preclude any other or further exercise thereof.

(c) The relationship of the parties for this Agreement is that of independent contractors. Nothing contained in this Agreement shall be deemed to constitute either party as the agent or representative, or employer or employee, of the other party, or both parties as joint venturers or partners for any purpose.

(d) In no event shall TOP or its officers, directors, employees, affiliates or agents be liable for any indirect, incidental, special, punitive, exemplary or consequential damages, including but not limited to lost profits and speculative damages.

(e) The parties agree that Client is receiving pricing based on the presumption of on-time payments. In the event that Client makes 3 (three) consecutive late payments, or is more than 90 (ninety) days late in any specific payment, TOP reserves the right to rescind any special discount pricing or other benefits that may have been offered Client (hereinafter “Discounted Rates”) and Client shall be re-billed a revised amount due immediately based on standard rates (hereinafter “Standard Rates”) for the Services or Materials provided as defined in any relevant Statement of Work.

(f) This Agreement is the result of negotiations between the parties and has been reviewed by each of the parties hereto and their respective counsel, if any. Accordingly, this Agreement shall be deemed to be the product of all of the parties hereto, and no ambiguity shall be construed in favor of or against any one of the parties hereto.

(g) TOP may assign this Agreement, without prior written consent, to any corporation or other entity “assignee” with or into which TOP may hereafter merge or consolidate or to which TOP may transfer all or substantially all of its assets, including but not limited to an entity with substantially the same ownership structure as TOP. The assignee shall assume all obligations of TOP hereunder as fully as if it had been originally made a party to the Agreement.

(h) This Agreement (and any dispute arising from the relationship between the parties to this Agreement) shall be governed by Texas law. Any dispute that arises under or relates to this Agreement shall be resolved in the state and federal courts within Travis county, Texas.

(i) The provisions relating to indemnification, non-disparagement, and attorney fees shall survive the termination of this Agreement.